Return and Exchange Policy

Return & Exchange Policy – Lamsat Al-Tathith🔄

At Lamsat Al-Tathith, we strive to provide an exceptional shopping experience that ensures customer satisfaction and guarantees the quality of our products and services. Below is our Return & Exchange Policy, designed to ensure transparency and ease of process

Accepted Return & Exchange Cases✅

If a product has a manufacturing defect or damage, we guarantee its replacement or return, provided that it is in its original condition and packaging

The warranty covers all furniture products. However, for artificial trees, the warranty only includes breakage in the planter or damage to the supporting column

If the product has no defects, the customer can request a return within 7 days or an exchange within 9 days from the date of receipt, provided that the product is unused and in its original condition with the original packaging

⚙️ Customer Options for Returns & Exchanges

At Lamsat Al-Tathith, we are committed to providing a smooth and fair shopping experience for our customers. Below is a breakdown of who bears the shipping costs in different return and exchange cases

Exchange for a non-manufacturing reason the customer bears the shipping cost

Customer changes their mind the customer bears the shipping cost

Other reasons unrelated to product quality the customer bears the shipping cost

Shipping delay exceeding 14 business days Lamsat Al-Tathith bears the shipping cost

Receiving the wrong product different type or model Lamsat Al-Tathith bears the shipping cost

Product does not match the specifications mentioned on the website Lamsat Al-Tathith bears the shipping cost

Product has a manufacturing defect or damage Lamsat Al-Tathith bears the shipping cost

💵 Refund Policy

Refunds are processed within 3 business days after the returned product is received at our warehouse

The refund will be issued to the original payment method or via bank transfer

🔁 Exchange Policy

Products can be exchanged for another item of the same value

If the customer wishes to exchange for a higher-value product, the price difference must be paid

📌 Important Notes

The customer does not bear shipping costs if the return or exchange is due to a manufacturing defect or damage

The customer bears the shipping cost if the return or exchange is for personal reasons

The product must be returned in its original packaging or with secure packaging that ensures its safety during shipping

The customer is responsible for any damages resulting from improper packaging during the return process

Furniture cannot be returned or exchanged after assembly

⏱ Processing Time for Requests

Return or exchange requests are processed within 7 business days to allow for product inspection and necessary procedures

📞 Customer Support & Contact Information

For any inquiries, requests, or complaints, we are happy to assist you through the following channels

Customer Service Phone 0508115869

Email [email protected]

Urgent Complaints & Inquiries 0540030040